Software Support

Software support services are generally technical support or break/fix services that are delivered for specific software products. …
Software support services typically include remote troubleshooting capabilities, installation assistance and basic usability assistance.
Software support services may include new product installation services, installation of product updates, migrations for major releases of software,
other types of proactive or reactive on-site services, and support for custom application or infrastructure software. Services may be delivered by a product vendor,
a consulting firm or third-party software maintainers.
Software products and technologies covered under this category include commercial and custom operating systems, application software, and infrastructure software.
Software support services do not include software license code updates and upgrades, which vendors often report as software maintenance.